International Workshop Agreement (IWA1) Guidelines for process improvements in health service organizations
This guide was developed with the following objectives:
- Improve delivered health service quality and safety to complement existing accreditation or to aid in achieving accreditation
- Provide process improvements to increase the value added to the organization and customer .
- Improve the image of the organization, increase customer confidence and have a tool to reward quality.
- Develop/incorporate a process that is actionable
- Minimize/reduce burden on health service organizations
Health service organizations should define all their processes. These processes, which are typically multi-disciplinary, include administrative and other support services as well as those involving treatment, include such examples as the:
- Development and delivery of training as required by competencies or credentialing
- Surgery processes and the necessary ancillary support services
- Preventive and predictive maintenance program
- Design and/or development of diagnostic protocols/ pathways.
- Billing and coding for services correctly.
- Billing and coding for services correctly
Who is it relevant for?
IWA1 is relevant to any health service organization that wishes to exceed customer expectations, a basic requirement for all types and sizes, whether they’re in the private, public or voluntary sectors.
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