IWA 1

International Workshop Agreement (IWA1) Guidelines for process improvements in health service organizations

This guide was developed with the following objectives:

  • Improve delivered health service quality and safety to complement existing accreditation or to aid in achieving accreditation
  • Provide process improvements to increase the value added to the organization and customer .
  • Improve the image of the organization, increase customer confidence and have a tool to reward quality.
  • Develop/incorporate a process that is actionable
  • Minimize/reduce burden on health service organizations

Health service organizations should define all their processes. These processes, which are typically multi-disciplinary, include administrative and other support services as well as those involving treatment, include such examples as the:

  • Development and delivery of training as required by competencies or credentialing
  • Surgery processes and the necessary ancillary support services
  • Preventive and predictive maintenance program
  • Design and/or development of diagnostic protocols/ pathways.
  • Billing and coding for services correctly.
  • Billing and coding for services correctly

Who is it relevant for?

IWA1 is relevant to any health service organization that wishes to exceed customer expectations, a basic requirement for all types and sizes, whether they’re in the private, public or voluntary sectors.

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